If you look at the reasons behind why a company is performing well and delivering good profitability, one of the factors driving that success is almost certainly going to be a sense of unity that is felt by all employees.
You can have a great product or service that is popular in the marketplace but if there is conflict or a lack of unity between departments, it is only a matter of time before the cracks start to appear.
Here is a look at four major factors that need to be addressed for optimum inter-departmental communications.
Communication is a critical function that drives a business forward with unity and ensures that the company operates to a high level of efficiency and productivity.
If you look at what drives a growing business to become a Fast Track 100 company, you will almost certainly find that the employees of that company have a high degree of trust and faith in their colleagues to be able to deliver and provide the support and communication needed between each department.
When a department has trust and confidence in another department with the organisation, it helps to improve overall productivity and boosts productivity levels.
Customer service levels
If inter-departmental communications is poor this will almost inevitably lead to a poor customer service experience at some point. If there is a good flow of information and cooperation between internal departments, this will lead to a higher degree of customer satisfaction and a regular flow of repeat business.
The accurate exchange of information between departments is critical for ensuring that the company operates at maximum efficiency and does not lose out on sales or customers.
For example, if there is a marketing campaign to sell a particular line from the sales team but they do not inform the department dealing with stock levels and shipping, then extra orders may be potentially wasted or lost due to a breakdown in communication.
This could result in cancelled orders due to insufficient stock or a poor customer experience which could have been avoided with good communication to ensure maximum efficiency.
One of the biggest problems facing many companies is internal conflict between different departments.
Conflict normally occurs when there is a breakdown in communication between two different departments, result in counter-productive finger pointing and a delay in fulfilling a customer order.
There is little doubt that when departments engage in conflict, the entire productivity levels of the business are affected. Conflict can often be avoided simply by ensuring that there is always a good flow of information and high levels of communication so that any potential problem or misunderstanding can be quickly spotted and eliminated.
If you manage to address these factors successfully within your business, you will be rewarded with a good level of in-house communication which will translate itself to satisfied customers and growing sales.