Most companies have a tendency to neglect their returns policy, thinking that this does not affect their business greatly. Little do they know that 85% of customers do not make repeat purchases from companies that have a complicated returns process. As a small business owner, it is especially crucial to pay attention to your returns policy, to make sure that it is streamlined and made convenient for your consumers. The following infograhic from Endicia showcase additional research about returns, why people return their purchases and how to improve on your current existing return process in order to help increase your business overall.
Package Returns Infographic: What You Need To Know