How to reduce your IT team’s workload

Technology is playing an increasingly important role in every workplace. As more and more small businesses are becoming paperless, businesses are relying more heavily on technology for storing big data and executing work tasks.

How to reduce your IT team’s workload

There are, of course, many advantages to this method of working. Companies can more easily store and locate files and documents, virtual collaboration improves connectivity between colleagues and clients, and advanced pieces of software can help employees to execute work processes with much greater efficiency.

If a company can only perform as well as the technology it employs across the organization, this puts a huge amount of pressure on the company’s IT team. When anything goes wrong with business technologies, or when employees have a hard time adjusting to a new software system, it is the IT team that needs to be on hand to solve any problems that arise. As our reliance on technology continues to grow, so does our reliance on IT support and expertise. So how can you make sure that you are not overloading your IT department with work?

A managed IT service

Some companies are completely eliminating the need for an IT team altogether. Using an outsourced IT support service means that companies can receive all of the expert support that they need and exactly when they need it. But outsourcing IT support also means that you only need to pay for the hours of IT support that you actually use. For start-ups and small businesses that need to keep a close eye on budgets at all times, this can be a far more cost effective solution than recruiting an internal IT support resource.

Update network security

Virtual networks are now used by the vast majority of businesses. Virtualization of a business provides major benefits as colleagues can easily share files and documents and access corporate data within a shared space. Managing a network, however, is no easy task. Behind the scenes, IT teams work hard to ensure that a wireless network is always up and running at full speed in order to maximize work efficiency and productivity for employees dependent on the network. Part of managing a business network involves identifying and eliminating threats. A wireless network that is not supported by robust security features will be more exposed to malicious attacks, and as a result, IT teams will have to work harder to combat these attacks. Updating network security will ensure that your IT team can spend less time managing potentially damaging threats.

Outsourcing call center activity

Setting up a call center from scratch is a challenging task for any business. Sourcing the correct technology for the job, deploying that technology, and training employees is a task that can take up huge amounts of an IT team’s valuable time. Amore effective solution is to outsource call center activities to a company that already has advanced call center technologies and is experienced in supporting companies for their call center needs. This solution eliminates the need to purchase any new costly technology and reduces the workload of an IT team. Click here for more information about deploying a virtual call center in your business.

About Gere Jordan

Gere Jordan is a Business Development Associate at Continental Message Solutions, an award-winning call center and live answering service. Gere blogs about a variety of topics including Small Business, Lead Generation and Online Marketing.