The Importance of Communication in a Small Business

Business communications are among the most important – getting what we do right in the workplace is essential. small business communicationBeing a good employee has benefits for the whole team – including you, and being great at your job starts with being a good communicator. It doesn’t matter where you sit within the small business hierarchy, because everyone is protected by employment law and other rules and regulations.

There are four ways you can ensure you’re communicating effectively with your colleagues, these are:

  • Feedback – always tell your colleagues what they’re doing well
  • Progress reports – keep your superiors in the loop
  • Don’t be afraid to speak your mind (in moderation)
  • Seek feedback from colleagues

Feedback

We all love a bit of feedback – usually when we’ve done something well. A pat on the back and a show of appreciation from superiors is usually enough to put a smile on the face of any employee. It might not always be you wearing that smile – but it can be you putting that smile on someone else’s face. So next time your workmates do something to help you or impress you – make sure you thank them for it, and their efforts don’t go un-praised.

Feedback works both ways too though – so if they do something you don’t quite approve of it’s important you tell them. In a roundabout way it’s a good idea to mention to your colleagues what you don’t appreciate them – but don’t go in all guns blazing. Usually, a civil conversation will straighten out any kinks in the relationship between you and your colleagues. Effective business communications start with feedback.

Progress reports

If you forever seem to be behind with your work, and always in trouble with your boss – now’s the time to turn a new leaf. Keep your boss in the loop – tell them where you’re up to. Communication is great – because your boss might suddenly realize the fault doesn’t lie with you, and they’ve been overloading you with work. Keeping your superiors and colleagues in the know with where you are up to really helps everyone out.

Speak your mind

This tip is to be used with caution because 99% of the time managers do know what they’re talking about. Here we’re looking at the 1% of the time they don’t. It’s up to you to raise it with them when they’re wrong – in a civil manner of course. It’s not an opportunity to be a know-it-all, but it is your opportunity to have your say. For example, if you don’t know the difference between the Nevada constitution and the US constitution just ask your colleagues for a help. Speaking your mind is also a good tip for those who feel picked on or bullied, don’t suffer in silence.

Seek feedback

Regularly asking your colleagues and bosses how you’re doing might appear on the surface like you’re fishing for compliments, but it’s actually a good way of finding out where your weaknesses lay. When you know your weaknesses, you can address them – and that’s great for everyone. Don’t go annoying the rest of the team asking them questions about your performance, but by all means bring it up in conversation now and then if you’re genuinely interested in how other people feel about you as a colleague.

Unfortunately, not all employees are proficient when it comes to business communications – which can lead to much bigger problems further down the line. These top tips are a good way to start becoming more proficient in business communications.

About Richard Smith

Richard Smith is an entrepreneur and writer.