They say that good help is hard to find. When it comes to your computer, finding a good service company can be quite challenging. Perhaps with technology today, you may think that you can do everything over the Internet. There are many service companies that do repairs via mail, but you might not have the time to do that. For one thing, if you really need your computer everyday, like if you need it to run your small business, then you really need to make sure that you get it repaired locally, so you don’t have to have to spend extra days waiting for the UPS guy. So, if you want a good computer service company in your area, you may have to do some work. Read the following tips to help you find what you need.
The best way to find a company would be to get referrals from people you know. Since many people use computers these days, you probably have someone in your network that has had a good (or bad) experience with a service repair company. You can ask them and see if you can get the name of the company or repair person. Not only will the company or person appreciate the referral, but when they know that they got your business through word of mouth, then they will do a good job.
Use the Internet
Even though you are looking for local repair company, you can still use the Internet to find the right company. Say for example, you want to look for a company that does computer service in Los Angeles. Use keywords in search engines, like “computer service in Los Angeles” or “computer repair LA.” The search engine will most likely come up with companies in the area, and some may even show the nearest ones near you. You can also find reviews on companies, by using keywords like “computer service in Los Angeles reviews” to find reviews on various websites.
Give Them a Call
While many people prefer to conduct business over the Internet and through email, you should definitely give them a call. For one thing, any reputable company should have a phone line so you can talk to someone right away. Next, how do they answer the phone? Do they answer quickly and is the person on the other line friendly, but professional? If you get an answering machine, leave a message and see if they call you back promptly. You want a company that gives great customer service and being responsive is one of the best traits of any company.
Check Out Their Website
Any good technology company has a website. Check out their site and see if they have a decent site. It should look modern, and not something a 16-year-old built back in 1998. It should also have ample information and a way to contact them.
Look at the Pricing Structure
How do they charge? Hopefully, they have this on their website or they can give you more information when you call them. In general, companies who charge a flat fee for basic services are better. Most computers encounter the same problems so they should be able to estimate how long a repair should take them, as well as how much it should cost. Stay away from companies who charge by the hour, unless you have a relationship with them and you know you can trust them or they give you a quote first that will give you the estimate number of hours. The thing is, you never know how they will charge you and they should always inform you if the repairs are going to cost more.