The Top 3 Differences Between Smart Hands and Remote Hands

Whether you are running a small business or an organization, the services of a data center are very important. For day to day running of operations, Data centers for small businessesa data center would be the ideal central point to contain your data and applications. You can organize, store, process and distribute all kinds of data from the center.

Small businesses that require the services of a colocation provider are often met with the challenge of the differences in billing. The second challenge that they face is that some providers offer only one of the services such as smart hand services and not remote hand services.

Smart hands services involve a support system that offers fast delivery of services on any arising issues on-site. Remote hands services, on the other hand, are within the data center where a technical team oversees the overall working conditions of your colocation equipment.

Providers offering both remote and smart hand services are the best. You can get assistance from their experts without having to seek for extra services elsewhere. Receive smart hands services plans, discounts and billing cost about the services that are available.

Smart hands and remote hands services have some differences. Below are three of the top.

Tasks complexity

Issues that may arise with your colocation equipment may be complex or simple. Smart hands services might include management of multiplex cable configurations, supply, and media, testing and troubleshooting of colocation equipment, installation, setup configuration and testing. These services require on-site technicians to fix the issues. The tasks involving smart hands services are complex.

Remote hands services, on the other hand, don’t require on-site technicians to be present. The technical support team handles any issues from the data center. They handle simple tasks such as reporting indicators in the system, monitoring and checking port numbers, rebooting of servers among others that can be handled from the data center without having to go on-site.

Services offered

Smart hands services are offered on-site as compared to remote hands services which are carried out from the data center. Locate smart hands service providers that are within your locality. This helps in handling emergencies that arise very fast.  It saves on time and any extra costs that might be incurred in cases of equipment failure. It also helps you serve your clients better when issues can be fixed as soon as they arise.

Remote hands services being carried out from the data center might not be effective in situations where on-site technicians are required to fix the equipment.

Equipment handling

Smart hands services involve direct handling of equipment. A technician needs to be present in order to address any issues such as configuration and setup of the equipment. A technician comes into contact with the equipment in question, finds out the problem and fixes it.

In remote hands services, no direct contact is required. Technicians monitor the equipment’s functionality directly from the data center.

Smart hands services and remote hands services have different billings. Before deciding on which one to go for, it is best to know which ones your provider offers and at what cost. This will prevent you from receiving unexpected bills.

About Nate Goodman

USA TODAY BESTSELLING AUTHOR Nathan Goodman is a freelance fiction writer and the author behind The Special Agent Jana Baker Spy-Thriller Series. "A terrorist on the loose, a country in panic, and time is running out..." FOR A FREE COPY of book one, visit the author's website.